Terms of Service

1. Introduction

Welcome to Call2Care Services Ltd (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, call2careservices.com, and any services provided by Call2Care Services Ltd, including Supported Living, Learning Disabilities, Nursing Homes, and Domiciliary Care services. By using our website or services, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our services or website.

2. Services Provided

Call2Care Services Ltd offers a range of care services, including Supported Living, Learning Disabilities care, Nursing Home care, and Domiciliary Care. Our services are delivered with respect for dignity, safety, and client well-being in accordance with the UK Care Act, CQC standards, and other applicable laws.

3. Eligibility

Our services are available only to individuals who are at least 18 years old or meet other legal requirements for receiving care services in the UK. By accessing our services, you confirm that you meet these eligibility requirements.

4. Client Rights and Responsibilities

Clients and their families are entitled to high-quality, respectful, and safe care services. By engaging in our services, you agree to:

• Provide accurate, complete information regarding your care needs.
• Comply with all requirements necessary for us to provide effective care.
• Respect our team members and refrain from any form of abuse or harassment.

5. Privacy and Data Protection

Your privacy and the confidentiality of your information are critical to us. Call2Care Services Ltd complies with the UK GDPR and other relevant privacy laws. We collect, process, and store personal data as outlined in our Privacy Policy, which forms an integral part of these Terms. For any inquiries regarding data protection, please contact our Data Protection Officer at info@call2careservices.com.

6. Confidentiality and Health Data

Due to the nature of our services, we handle sensitive health and personal information. We ensure that all information is held in strict confidence, used solely for care provision, and shared only with authorized personnel or partners, as necessary and as permitted by law.

7. Fees, Payments, and Refunds

• Fees: Our service fees vary based on the specific care requirements. Fees are provided prior to service initiation and are subject to change with notice.
• Payment Terms: All payments are due upon receipt of invoice or as agreed in the service contract.
• Refund Policy: Refunds are considered on a case-by-case basis, depending on the circumstances and in compliance with applicable laws.

8. Limitation of Liability

To the extent permitted by law, Call2Care Services Ltd shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from or in connection with our services. Our liability for direct damages is limited to the amount paid for the specific services giving rise to the claim.

9. Indemnity

You agree to indemnify and hold Call2Care Services Ltd and its staff harmless from any claims, damages, liabilities, or expenses arising from your use of our services or breach of these Terms.

10. Termination of Service

We reserve the right to terminate or suspend services in cases of non-compliance with these Terms, misuse of our services, or failure to fulfill payment obligations. Upon termination, any outstanding fees will remain due.

11. Intellectual Property

All content on our website, including text, graphics, and logos, is the intellectual property of Call2Care Services Ltd. Unauthorized use of our intellectual property is prohibited.

12. Compliance with Applicable Law

These Terms and any disputes arising from them are governed by and interpreted according to the laws of England and Wales. Our services comply with national care standards, and we strive to operate in full alignment with CQC and other regulatory guidelines.

13. Changes to the Terms

We may update these Terms from time to time. All updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

14. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Call2Care Services Ltd
76 St. Mary Street, London
Email: info@call2careservices.com
Phone: +447568184042