Privacy Policy

Effective Date: November 10, 2024

Call2Care Services Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information you provide to us through our website, call2careservices.com (“Website”), and in connection with our services, including Supported Living, Learning Disabilities, Nursing Homes, and Domiciliary Care.

Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the practices described herein.

1. Information We Collect

1.1 Personal Information

We collect personal information when you interact with us, including:

  • Identification and Contact Information: Name, email address, phone number, postal address, and other identifying information.
  • Health Information: Necessary health data for care provision, collected in accordance with legal and medical standards, with explicit consent.
  • Employment Information: For those applying to join our team, including CVs, references, and criminal background checks as legally required.

1.2 Usage Information

We collect technical information about how you access and use our Website:

  • Device and Browser Information: Type, IP address, operating system, and browser details.
  • Cookies and Similar Technologies: Used to improve your browsing experience (see our Cookies Policy for more details).

2. How We Use Your Information

We use personal data only as permitted by law, specifically to:

  • Provide Care Services: To meet contractual obligations for supported living, learning disabilities, nursing homes, and domiciliary care services.
  • Communication: Respond to inquiries, appointments, or service requests.
  • Marketing and Updates: With your consent, we may send relevant updates, newsletters, and information about our services.
  • Recruitment: Process applications and conduct necessary background checks for employment.
  • Website Improvement: Analyze usage to improve functionality and user experience.

3. Legal Basis for Processing Personal Data

Our processing of personal data is based on:

  • Contractual Necessity: For the provision of requested services.
  • Consent: For direct marketing and processing special categories of data (e.g., health information).
  • Legal Obligation: To comply with regulations, such as health and safety, employment, and data protection laws.
  • Legitimate Interests: For operational purposes, fraud prevention, and Website analytics.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third parties who assist us in delivering our services (e.g., IT support, payment processing), subject to strict confidentiality agreements.
  • Medical Professionals: For care provision, with explicit consent.
  • Legal and Regulatory Authorities: When required by law, for compliance or public safety.
  • Affiliates: Within our organization and trusted partners, for administrative and operational purposes.

5. International Data Transfers

If personal data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure adequate protection through:

  • Standard Contractual Clauses: Approved by the UK Information Commissioner’s Office (ICO) or European Commission.
  • Adequacy Decisions: Recognized by the ICO or European Commission, confirming sufficient data protection in recipient countries.

6. Data Retention

We retain personal data only as long as necessary:

  • For Service Provision: For the duration of service and as legally required for record-keeping.
  • For Employment Applications: Retained for the recruitment process and, if unsuccessful, typically for up to six months, unless further consent is given.
  • For Marketing: Until you withdraw consent.

7. Security of Your Information

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, or destruction, including:

  • Encryption and Firewalls: For secure data transmission.
  • Access Controls: Limiting access to authorized personnel only.
  • Regular Audits: To ensure data security and compliance with standards.

8. Your Data Rights

Under the UK GDPR and relevant data protection laws, you have rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Rectify inaccurate or incomplete data.
  • Deletion: Request data erasure under certain conditions.
  • Restriction: Limit processing in specific cases.
  • Data Portability: Request data transfer to another controller.
  • Objection: Object to processing based on legitimate interests or for marketing.
  • Withdraw Consent: For any data processed solely on consent basis.

To exercise your rights, please contact us at info@call2careservices.com.

9. Children’s Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If we become aware of such data, we will take steps to delete it.

10. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, with an updated effective date. Your continued use of our Website and services constitutes acceptance of any changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Call2Care Services Ltd
76 St. Mary Street, London
Email: info@call2careservices.com
Phone: +447568184042

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